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POLICIES is a wholesale site for premium cigar retailers. If you are a licensed tobacco reseller and would like an account to access this site, please register for an Retailer Account of call our offices at +1-877-654-NICA. 


    Nica Oro, LLC respects the privacy or Retail Clients information. While we do save your Retailer Account information for ease of ordering and contact, we are not legally entitled to save any payment or credit card information.

    Nica Oro \, LLC does not process any payments via this website, but contacts clients directly after an order is placed to process payment. Payment information is used once per order and is not held by Nica Oro, LLC. We will require payment information for each order.

    We do not share your Retailer Account information with anyone and operate on a PCI complaint system behind an approved firewall. All client information is strictly used to manage Retailer Accounts, process orders, and for approved trade communications.


    Nica Oro, LLC requires all orders made be paid in order to ship. We do not offer terms on product sales of any kind. Orders placed must be paid in order to ship. We accept major credit cards and checks, and do not offer COD or additional payment gateway options such as PayPal or any alternative currencies.

    All billing will show up on clients statements as Nica Oro, LLC.

    If any order placed is not paid within one business week clients could be subject to an order cancellation and our restocking fee. Nica Oro, LLC reserves the right to adjust our payment policies at any time, or within reason in a client-to-client basis.


    We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders, which could require Retailer Account clients to be charged a restocking fee.


    Once an online order had been submitted, it cannot be changed online within your Nica Oro Retailer Account. We suggest contact us directly via email or phone +1-877-654-NICA to make make any adjustments. We work diligently to process, bill, and prepare your order, so we ask that you request any changes to your order as quickly as possible. Please view our Restock Policy for more details.


    Nica Oro, LLC charges for shipping by the weight and size calculated from your order, according to shipping provider rates. All shipments must be received with a signature of an individual attached to your resell location who is 21 years of age or older.

    Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd Day Air, or 3rd-day Select via UPS, or options other than standard rates by any service provider being used.

    Nica Oro, LLC is happy to share with clients shipment information such as quantity, dimensions, and weight if a client requests use of their own account. Clients using their own shipping account must have an account that fits Nica Oro, LLC legal requirements for shipping premium tobacco products.

    All merchandise leaves our facilities in perfect condition. Should any item that is received be damaged or lost during transit, please email or call us immediately. The outer packaging must be saved for shipping provider verification, otherwise we cannot guarantee that shipping provider will reimburse us for damages.


    Nica Oro, LLC offers both pick-up and delivery options for clients. Clients can choose these options while placing an order online or in direct communication with Nica Oro, LLC. Orders are typically packed and ready for pick-up or delivery within 24 hours of placing the order.

    Pick-Up: Nica Oro, LLC offers order pick-up options for Retailer Account Clients at our warehouse. We do not charge for pick-up. Any order scheduled for pick-up that is not received by the client within three business days is subject to our restocking fee.

    Delivery: Nica Oro, LLC offers direct delivery to Retail Clients within a 100 mile radius of our Fort Pierce, Florida warehouse location. Nica pro LLC charges $50.00 flat rate for delivery or any orders that are manageable by our delivery ability. Nica pro LLC reserves the right to not offer delivery for any order.


    Nica Oro, LLC will honor any returns or exchanges within reason on a case by case basis by issuing an equal value of Store Credit. Store Credit can be immediately used on other items for sale.

    Call tags are issues by Nica Oro, LLC on a case by case basis. If a call tag is issued Nica pro LLC will send directly to the client the necessary documentation and labeling for the client to return their goods, excluding any packaging required for shipment. Nica Oro, LLC reserves the right to refuse a issuing a call tag.


    Nica Oro, LLC reserves the right to charge any Retailer Account clients a restocking fee for various reasons. If an order is not paid, returned without manufacturer fault, or any additional reason, Nica Oro, LLC charges a 10% Restocking Fee billed to clients Retailer Accounts.


    Nica Oro, LLC only sells brands, marks, and other manufacturer products with a licensed agreement between Nica Oro, LLC and the respective party. Nica Oro, LLC is an exclusive distributor of the brands for sale and seen in this website.

  • ONLINE POLICY FOR INDIVIDUALS 21 YEARS AND OLDER is a wholesale site for premium cigar retailers, servicing only licensed tobacco resellers. This site is not directed to persons under 21 years of age and no information should be submitted or posted at the online website by individuals less than 21 years of age.

    Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Nica Oro, LLC makes every attempt to restrict sales of tobacco to individuals of 21 years of age by requiring a login username and password approved by Nica Oro, LLC. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.